What are your opening hours?

Brit Prints is open 7 days a week 8.00 am - 17.00 pm GMT+0 and GMT+1

Our printing operations and customer service team are available 24 hours a day worldwide

Do you accept orders via email?

Yes, we can accept initial orders by email however you will need to complete the payment option in our online store or make a bank transfer and send a remittance receipt.

Do I need to register for prices or to order?

For prices you do not need to register however to complete your order you will be required to enter your email and this will register you as one of our customers. please note that we only send email newsletters to clients who opt-in to receive them.

How are discounts applied?

Automatic discounts will appear in your basket at checkout. Other discounts can be applied by entering the code during checkout.

How do I pay?

For payment, we use a secure PayPal gateway. This allows you to pay using your credit or debit card as well as the option of your PayPal account.

How are your invoices sent?

All of our invoices are sent electronically. You will receive these via email after placing your order, they are not included within any parcel we dispatch.

What are your delivery locations and costs?

We currently ship to UK Mainland, UK Islands and the Republic of Ireland. Details can be found by visiting the shipping information page.

Do you ship internationally?

We are currently unable to ship our rolled canvas prints and frames internationally due to courier restrictions on the size/weight of parcels however we are expanding our Professional Art Services worldwide and now offer a digital print for international customers, and in the near future, we will be offering a full service worldwide.

What is your order turnaround time?

All orders are shipped within 3-4 business days.

How are your products packaged?

Portrait. Shop canvas comes in layers of bubble wrap and a bespoke white box (A Single product up to 36”x26”). Larger/multiple canvas orders come in bespoke brown boxes. Rolled canvases are packaged within a tube to make sure your product arrives safely.

What if there is an issue processing my order?

If we notice there is an issue when processing your order, we will automatically place your order on hold. We will do our best to contact you to resolve this, however, we will refund the order if we cannot reach you after 7 business days.

What if I have an issue with my order?

If your product has any damage or you received an incorrect product please contact us immediately and we will try our best to resolve any issues. We will require you to send us an email stating your issue and photos to support your case. Our fastest point of contact is by email: info@portrait.shop 

What are your contact details?

Feel free to talk to us anytime about creating your perfect portrait. Please email us at info@portrait.shop or contact us by clicking here